Effective Date: 1/01/2025
At VIP Furniture, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details on processing times, delivery options, and costs.
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1. Processing Time
•Orders are typically processed within 1–3 business days after payment confirmation.
•Custom or made-to-order items may require additional processing time. Estimated delivery time will be provided at checkout.
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2. Shipping Methods & Delivery Time
We offer various shipping options depending on the size and destination of your order:
•pick-up shipping 2-3 hours depending on location
•courier services 2-3 business days
Note: Delivery times may vary based on your location, product availability, and shipping carrier performance.
3. Shipping Rates
Within kahawa Free
Within Nairobi 3500-4000
Countrywide delivery by courier services. 5500-8000
4. Delivery Locations
We currently ship to:
•Domestic: All major cities and regions within Kenya
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order via your VIP Furniture account dashboard.
7. Delivery Appointments
For large furniture items, our delivery partner may contact you to schedule a delivery window. Please ensure someone is available to receive the order.
8. Questions or Support
For shipping-related inquiries, please contact us at:
Email: info@vipfurniture.co.ke
Phone: 0791989860